2. Information We Collect

Depending on how you interact with GoPlus, we may collect the following categories of information:

• Order information: name, billing details, email address, selected products, order information, and transaction-related details.
• Contact information: information you provide when contacting our support team or submitting a website form.
• Account information: login credentials and account-related information if you choose to create an account.
• Technical information: browser type, device information, operating system, IP address, website activity, and similar technical data.
• Usage information: information about how visitors interact with our website, pages, products, and services.
• Support information: information you voluntarily provide when requesting assistance with an order or eSIM.

We do not generally need access to the contents of your personal communications, contacts, photos, or unrelated files on your device to provide an eSIM service.

3. How We Use Your Information

Information collected through our website may be used for legitimate business and service purposes, including:

• Processing and fulfilling your eSIM order.
• Delivering your eSIM QR code, activation details, and related instructions.
• Managing customer accounts and order history.
• Processing payments and preventing fraudulent transactions.
• Providing customer service and responding to support requests.
• Maintaining, securing, and improving our website and services.
• Understanding website usage and improving the customer experience.
• Sending essential service-related communications about your purchase or account.
• Complying with applicable legal, regulatory, accounting, or security requirements.

Where applicable, promotional communications may be provided in accordance with applicable law and may include an option to unsubscribe.

4. When Information May Be Shared

GoPlus does not sell your personal information as a product. Information may be shared with service providers when reasonably necessary to operate the store and provide the services you request.

• Payment providers: to authorize and process payments and help detect potentially fraudulent transactions.
• eSIM and connectivity providers: where necessary to provision, activate, manage, or support an eSIM purchased through our store.
• Technology providers: hosting, website, security, analytics, email delivery, and other infrastructure services.
• Customer support providers: where required to respond to customer requests and resolve service issues.
• Legal or regulatory authorities: where disclosure is required by applicable law, legal process, or a valid governmental request.

Third-party providers may process information according to their own privacy policies and contractual obligations.

5. Payment Information

Payments are processed through third-party payment providers. GoPlus generally does not need to store your complete payment card number on our own website systems.

Payment providers may collect and process payment information, transaction details, billing information, device information, and other information required to authorize a transaction, prevent fraud, and comply with financial regulations.

6. eSIM & Connectivity Services

Because GoPlus provides digital eSIM products, certain order or technical information may need to be processed by the connectivity provider responsible for provisioning or operating the purchased eSIM.

Depending on the product and network service, this may include information necessary to provision the eSIM, identify the relevant order, provide activation assistance, manage service status, or troubleshoot connectivity issues.

The actual mobile network service provided after activation may also be subject to the privacy practices and terms of the applicable network or connectivity provider.

7. Cookies & Similar Technologies

Our website may use cookies and similar technologies to keep the website functioning properly, remember preferences, improve performance, understand website usage, and support security.

Some cookies may be placed by third-party services integrated with our website, such as payment, analytics, security, or other technology providers.

Depending on your browser and applicable law, you may be able to control or delete cookies through your browser settings.

8. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

• Secure website connections where supported.
• Access controls for administrative systems.
• Use of reputable third-party payment and technology providers.
• Reasonable measures to detect and prevent unauthorized activity.
• Limited access to information based on operational requirements.

No internet transmission or electronic storage system can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of information transmitted online.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining transaction records, resolving disputes, preventing fraud, and meeting applicable legal or accounting requirements.

The retention period may vary depending on the type of information, the nature of the transaction, operational requirements, and legal obligations.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Request restriction of certain processing activities where applicable.
• Object to certain uses of personal information where applicable.
• Withdraw consent where processing is based on consent.
• Request information about how your personal data is processed.

These rights may be subject to applicable legal limitations, verification requirements, and legitimate business or regulatory obligations.

11. International Data Processing

GoPlus provides services to travelers and customers internationally. As a result, personal information may be processed or stored in countries different from the country where you live.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

12. Children's Privacy

Our services are intended for individuals who are legally able to enter into purchases and use the services available through our website.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us, appropriate steps may be taken to review and remove the information where required.

13. Third-Party Websites & Services

Our website may contain links to third-party websites, payment services, network providers, or other external services.

Once you access a third-party service, its privacy practices are governed by that provider's own policies. We encourage you to review the privacy information of any third-party service before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

Any updated version will be made available on this page. Continued use of the website after an updated policy is published may be subject to the revised policy to the extent permitted by applicable law.