1. Terms of Service Overview

These Terms of Service govern your use of the GoPlus eSIM Store website and your purchase or use of eSIM products and related digital connectivity services.

By accessing our website, placing an order, purchasing an eSIM, installing an eSIM, or using a related service, you acknowledge that you have read and understood these Terms and agree to be bound by them.

If you do not agree with these Terms, please do not purchase or use our services.

2. Eligibility

You must have the legal capacity to enter into a binding agreement in your jurisdiction to purchase and use our services.

If you are purchasing an eSIM on behalf of another person or organization, you confirm that you have the authority to do so.

You are responsible for providing accurate information during the checkout process, including your email address and any information required to process your order.

3. eSIM Products & Digital Connectivity Services

GoPlus provides digital eSIM products designed to provide mobile data connectivity in supported destinations and networks.

Each eSIM plan may have specific conditions relating to destination coverage, supported networks, data allowance, validity period, activation requirements, speed, and other service limitations.

Product information displayed on the website is intended to help you understand the characteristics of each plan before purchase. You are responsible for reviewing the applicable product details before completing your order.

eSIM Plan Conditions

• Coverage depends on the destination and supported network listed for the plan.
• Data allowances and validity periods vary by product.
• Some plans may begin their validity period upon installation, activation, or first network connection.
• An eSIM plan may expire when its stated validity period ends or its available data is consumed.
• Unused data or unused validity is not automatically transferable to another plan unless expressly stated.

4. Orders & Purchase

When you place an order, you are making a request to purchase the selected eSIM product under the conditions shown at checkout.

An order may be subject to payment verification, fraud prevention, product availability, technical processing, or other reasonable checks before the eSIM is delivered.

We may decline, cancel, or limit an order where there is a reasonable basis to identify payment issues, suspected fraud, inaccurate information, technical errors, or other circumstances that prevent the order from being properly fulfilled.

5. Payment

Payments are processed through the payment methods made available during checkout. Payment providers may apply their own terms, security checks, verification procedures, and privacy practices.

An order is normally processed after payment has been successfully authorized or confirmed.

You agree not to use unauthorized payment methods, fraudulent payment information, or payment instruments that you do not have permission to use.

If a payment is reversed, disputed, charged back, or otherwise invalidated after an eSIM has been delivered or used, we reserve the right to investigate the transaction and take reasonable measures to protect the service and payment process.

6. Digital Delivery

GoPlus eSIM products are digital products. No physical SIM card or physical shipment is normally required.

After successful payment processing and order confirmation, the eSIM details may be delivered electronically to the email address provided during checkout.

You are responsible for providing a valid email address and maintaining access to the email account used during checkout.

7. Installation & Activation

eSIM installation and activation are performed on the customer's compatible device. Instructions may be provided with the delivered eSIM information.

Before installation, you should ensure that your device supports eSIM technology, is compatible with the selected plan, and is not restricted by a carrier or network lock that prevents use of the service.

Customer Responsibilities

• Use a compatible device that supports eSIM functionality.
• Confirm that the device is unlocked where required.
• Follow the provided installation and activation instructions.
• Have a suitable internet connection available when installing the eSIM.
• Configure the eSIM correctly for mobile data and supported network access.
• Keep the QR code and activation information secure.

8. Acceptable Use

You agree to use GoPlus services lawfully and in accordance with applicable laws, regulations, network rules, and the terms of any relevant service provider.

You must not use the service to:

• Conduct unlawful activities or activities that violate applicable regulations.
• Attempt to interfere with, disrupt, damage, or gain unauthorized access to networks or systems.
• Use the service for fraudulent, abusive, or deceptive purposes.
• Resell or commercially redistribute an eSIM unless expressly authorized.
• Attempt to bypass technical, security, network, or service restrictions.
• Use the service in a manner that could reasonably harm the network, provider, or other users.

Where misuse is reasonably identified, service access may be restricted or suspended to the extent permitted by applicable law and the relevant service conditions.

9. Device Compatibility, Network & Coverage

eSIM functionality and network access depend on the customer's device, operating system, carrier settings, destination, network availability, and the specific plan purchased.

Before purchasing, customers should verify that their device supports eSIM technology and is compatible with the selected service.

Factors That May Affect Connectivity

• Device model or operating system compatibility.
• Carrier or network lock restrictions.
• Destination coverage and supported local networks.
• Local network availability and network congestion.
• Device configuration, roaming, APN, or mobile data settings.
• Temporary outages or technical limitations outside GoPlus's direct control.

Network availability, speeds, and coverage may vary by location and service provider. Coverage information should therefore be understood as subject to the applicable network conditions for the purchased plan.

10. Refunds & Cancellations

Refund requests are handled according to the GoPlus Refund Policy. Eligibility may depend on whether an eSIM has been installed, activated, used, or consumed.

Where an eSIM has not been installed or activated, a refund request may be reviewed according to the circumstances of the order.

Once an eSIM has been installed, activated, or used, refund eligibility may be limited because the digital service may no longer be technically recoverable or reusable.

Technical issues will generally be reviewed based on the specific circumstances. Customers may be asked to provide relevant order information and reasonable details needed to investigate the issue.

11. Service Availability

We aim to provide reliable digital connectivity services, but mobile networks and telecommunications infrastructure are operated through third-party network providers and may be affected by circumstances outside our direct control.

Service availability may be affected by local network conditions, maintenance, outages, geographic limitations, roaming agreements, device configuration, government restrictions, weather events, infrastructure failures, or other circumstances beyond reasonable control.

We do not guarantee uninterrupted connectivity, continuous availability, a particular network speed, or access to every local network in a destination unless expressly stated for the specific product.

12. Liability & Third-Party Services

GoPlus may rely on third-party telecommunications networks, technology providers, payment providers, infrastructure providers, and other service partners to deliver parts of the overall eSIM experience.

To the extent permitted by applicable law, GoPlus is not responsible for service interruptions, network limitations, third-party outages, or failures that are outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be prohibited by applicable law.

Customer Responsibility

You are responsible for using your device correctly, following installation instructions, maintaining access to your email, protecting your eSIM credentials, and checking relevant device and network requirements before travel.

13. Website Content & Intellectual Property

Unless otherwise stated, website content including text, graphics, branding, layouts, logos, visual elements, product descriptions, and other materials is protected by applicable intellectual property laws.

You may use the website for personal and lawful purchasing purposes. You may not reproduce, distribute, modify, commercially exploit, or create derivative works from protected website content without appropriate authorization.

14. Privacy & Personal Information

Information collected through the website and order process is handled in accordance with our Privacy Policy.

Depending on the transaction and service requirements, information may be processed by payment providers, technology providers, telecommunications partners, and other service providers involved in delivering the purchased service.

By using the website and purchasing our services, you acknowledge that relevant information may need to be processed to complete orders, deliver eSIM information, provide support, prevent fraud, and operate the service.

15. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our services, technology, operational practices, legal requirements, or other relevant circumstances.

Updated Terms will be made available through the website. Your continued use of the website or services after changes are published may constitute acceptance of the updated Terms to the extent permitted by applicable law.

For purchases already completed, the terms applicable to the relevant transaction will continue to be considered together with any mandatory rights applicable to that transaction.

16. Applicable Law & Consumer Rights

These Terms are intended to operate in accordance with applicable laws and regulations governing the relevant transaction and services.

Where mandatory consumer protection laws apply to your purchase, those rights remain unaffected by these Terms.

If any provision of these Terms is found to be invalid, unenforceable, or unlawful, that provision will be interpreted or adjusted to the extent necessary while the remaining provisions continue to apply where legally permitted.

Nothing in these Terms is intended to deprive consumers of protections that cannot legally be waived.