Delivery Policy

Digital Delivery Policy

Delivered Digitally. Ready To Travel.

GoPlus eSIM products are delivered digitally, giving you fast access to your eSIM and activation information without physical shipping or waiting for a package.

1. Delivery Policy Overview

GoPlus eSIM products are digital products. No physical SIM card, package, or printed activation material is shipped to your address.

After a successful purchase and payment confirmation, the relevant eSIM information is prepared for digital delivery. Depending on the product, your delivery may include an eSIM QR code, activation details, installation instructions, and other information required to use the purchased service.

Important: Please use an active and accessible email address during checkout. Your order and eSIM delivery information may be sent to the email address associated with your purchase.

2. How eSIM Delivery Works

Our digital delivery process is designed to make your eSIM available as soon as practical after your order has been successfully processed.

01

Place Your Order

Select your destination and eSIM plan, then complete checkout with the required order information.

02

Payment Confirmation

Your order is processed after the payment provider confirms the transaction.

03

Receive Your eSIM

Your eSIM QR code and relevant activation information are delivered digitally according to the purchased product.

3. Email Delivery

eSIM delivery information may be sent to the email address provided during checkout. The delivery email may contain:

  • Order confirmation and purchase information.
  • eSIM QR code or activation information.
  • Installation or activation instructions.
  • Plan details such as destination, data allowance, and validity where applicable.
  • Additional information required to use or manage the purchased eSIM.

Please check your inbox after completing your purchase. If you do not see the email, check your spam, junk, promotions, or other filtered folders.

Email reminder: Make sure the email address entered during checkout is correct and accessible before completing your order.

4. Delivery Time

GoPlus aims to provide digital delivery promptly after successful payment confirmation.

Digital Delivery

Most orders are prepared for digital delivery shortly after payment confirmation.

Payment Verification

Additional processing time may apply when a transaction requires payment or security verification.

Delivery timing can vary depending on payment confirmation, automated order processing, product availability, security checks, and the provisioning process of the applicable connectivity provider.

5. Installation & Activation

Receiving an eSIM does not necessarily mean that the mobile service is already active. Depending on the product, you may need to install the eSIM profile on your compatible device and complete the required activation steps.

  • Confirm that your device supports eSIM technology.
  • Confirm that your device is not restricted by a carrier or network lock.
  • Connect your device to a stable internet or Wi-Fi connection during installation.
  • Follow the activation instructions supplied with your eSIM.
  • Configure the eSIM as your mobile data line when required.
  • Enable data roaming if it is required for the purchased service.

Installation and activation steps may differ between device models, operating systems, destinations, and eSIM providers.

6. eSIM QR Code & Delivery Access

The eSIM QR code and activation information should be treated as sensitive digital service credentials. Please keep them secure and do not share them publicly or with unauthorized persons.

  • Use the QR code only on the intended compatible device.
  • Do not post screenshots of your QR code on public websites or social media.
  • Do not forward activation information to unauthorized third parties.
  • Keep your delivery email available until the eSIM has been successfully installed.
  • Follow the product-specific activation instructions provided with your order.
Important: An eSIM profile may have installation or activation restrictions. Please review the product information before scanning or installing the QR code.

7. If You Do Not Receive Your eSIM

If your order has been successfully paid but you cannot find your eSIM delivery, please complete the following checks:

  • Check that the email address used during checkout was entered correctly.
  • Check your spam, junk, promotions, and filtered folders.
  • Search your mailbox for your order confirmation or GoPlus eSIM delivery.
  • Confirm that the payment was successfully completed.
  • Allow additional processing time if the order is undergoing payment or security verification.
  • Contact our support team if the delivery remains unavailable after these checks.

When contacting support, providing your order information can help us identify the transaction and investigate the delivery status.

8. Delivery Re-Sending

If an eSIM delivery email cannot be located or was not successfully received, we may assist with delivery verification and, where appropriate, re-send relevant delivery information.

Re-delivery is subject to order verification and the technical status of the eSIM. Certain eSIM profiles may have restrictions related to installation, activation, or re-use.

Security verification: For account and order protection, we may request information needed to verify the original purchase before assisting with a delivery issue.

9. No Physical Shipping

GoPlus eSIM products are digital services. Unless a specific product page expressly states otherwise, no physical SIM card or physical package will be shipped.

Delivery Type Availability
eSIM QR Code Delivered digitally according to the purchased product.
Activation Information Provided digitally where applicable.
Installation Instructions Provided digitally to assist with setup.
Physical SIM Card Not shipped unless explicitly stated on the relevant product page.
Physical Package No physical shipment is required for standard GoPlus eSIM products.

10. Customer Responsibilities

To help ensure successful digital delivery and activation, customers are responsible for:

  • Providing accurate order and email information.
  • Ensuring that the purchasing device or intended device supports eSIM.
  • Checking device compatibility before purchase.
  • Ensuring the device is not network locked where applicable.
  • Maintaining access to the email account used for the purchase.
  • Keeping the eSIM QR code and activation information secure.
  • Following the installation and activation instructions provided with the product.
  • Reviewing the specific plan conditions, coverage, validity, and activation requirements before travel.

Need Help With Your Delivery?

If your payment was completed and you need help locating, installing, or activating your eSIM, our support team can assist with your order.

Contact GoPlus Support